Refund Policy
Last Updated: 04.12.2025
Thank you for choosing Briselion Commercial Matrix. We strive to provide high-quality financial and consulting services. This Refund Policy explains when refunds are available and how they are processed.
1. General Policy
Due to the nature of our work—which includes financial analysis, consulting, reporting, and development of custom materials—most services are non-refundable once work has begun.
However, we aim to be fair, transparent, and client-focused. Refunds may be issued in specific cases outlined below.
2. Eligibility for Refunds
You may be eligible for a full or partial refund if:
a. Service Not Started
If no work has begun on your project, you may request a full refund of the service fee.
b. Duplicate Payment
If you accidentally paid twice for the same service, we will issue a full refund of the duplicate charge.
c. Failure to Deliver
If we are unable to deliver the agreed service due to internal issues on our side, we will provide either:
A full refund, or
The option to reschedule or replace the service.
d. Technical Issues on Our Platform
If our platform experiences major technical issues that prevent you from accessing purchased digital content (e.g., training materials), and the issue cannot be resolved, you may receive a partial or full refund depending on access already provided.
3. Non-Refundable Services
Refunds are not available in the following cases:
Work has already been completed or significantly progressed
You provided inaccurate or incomplete information that affected the results
You changed your mind or no longer need the service
You fail to provide required materials, documents, or approvals
Services related to consulting, auditing, reporting, and financial strategy after work commencement
Digital materials already delivered (e.g., templates, educational content, reports)
4. Custom and Professional Services
Customized services (financial plans, investment analyses, audits, business plans, trainings, etc.) are non-refundable once drafts or deliverables have been sent.
5. How to Request a Refund
To request a refund, contact us at:
📧 [Insert Email]
📞 [Insert Phone Number]
Include:
Your full name
Payment receipt or invoice
Description of the issue
Reason for refund request
We will review your request within 5–10 business days.
6. Refund Method
Approved refunds are issued to the original payment method.
Processing time: 5–14 business days, depending on your bank or payment provider.
7. Subscription or Ongoing Services
For recurring financial or consulting plans:
Cancellation stops future payments
No refunds are provided for previously billed periods
You may cancel at any time by contacting support.
8. Changes to This Refund Policy
We may update this policy at any time.
All changes take effect when posted on our website.
